800.GET.HOPE (800.438.4673)
800.GET.HOPE
(800.438.4673)

Windsor Laurelwood Hospital
35900 Euclid Avenue, Willoughby, Ohio

Windsor Laurelwood Center for Behavioral Medicine complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Windsor Laurelwood Center for Behavioral Medicine does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Windsor Laurelwood Center for Behavioral Medicine:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Sara November, Civil Rights Coordinator

If you believe that Windsor Laurelwood Center for Behavioral Medicine has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Sara November, Civil Rights Coordinator Windsor Laurelwood Center for Behavioral Medicine 35900 Euclid Avenue Willoughby, OH 44094 Phone: (800) GET – HOPE or (440) 953 – 3000 Fax: (440) 953 – 3228 [email protected]

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Sara November, Civil Rights Coordinator, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

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Physicians are on the medical staff of Windsor Laurelwood Center for Behavioral Medicine but, with limited exceptions, are independent practitioners who are not employees or agents of Windsor Laurelwood Center for Behavioral Medicine The facility shall not be liable for actions or treatments provided by physicians.

Model representations of real patients are shown. Actual patients cannot be divulged due to HIPAA regulations.